Terms of service
These Terms of Service govern your use of the Lorianzo website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
This website is operated by Lorianzo. Throughout the site, the terms “we”, “us” and “our” refer to Lorianzo.
For inquiries: contact@lorianzo.com
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian.
3. Products and Services
We strive to ensure product descriptions, images, and pricing are accurate. However:
- Errors may occur
- Colours and appearance may vary due to display settings
- All products are subject to availability
We reserve the right to discontinue products at any time.
4. Orders and Acceptance
Placing an order constitutes an offer to purchase.
We reserve the right to:
- Refuse or cancel any order
- Cancel orders due to pricing errors
- Cancel orders suspected of fraud or abuse
5. Pricing and Payment
All prices are displayed in the applicable currency and may include taxes where required.
Payments are securely processed via third-party providers.
We do not store payment details.
6. Shipping and Delivery
Delivery times are estimates only and not guaranteed.
Lorianzo is not responsible for delays caused by:
- Customs clearance
- Courier services
- External logistical disruptions
Customers are responsible for providing accurate shipping details.
If an order is returned due to incorrect information:
- Additional shipping fees may apply
7. Risk and Delivery Responsibility
Responsibility for the order transfers to the customer once the package has been handed over to the shipping carrier.
Lorianzo is not liable for:
- Lost or delayed shipments
- Delivery failures caused by third-party carriers
However, we will assist in investigations where possible.
8. Returns and Refunds
Our Return & Refund Policy forms part of these Terms.
By placing an order, you agree to those conditions.
9. Abuse and Fair Use
We reserve the right to refuse returns, refunds, or service in cases of:
- Abuse of return policies
- Excessive refund requests
- Use of products prior to return in a way that affects resale
10. Intellectual Property
All website content is owned by Lorianzo or its licensors.
You may not reproduce or use any content without written consent.
11. User Conduct
You agree not to:
- Use the website unlawfully
- Harm the brand or its reputation
- Interfere with website functionality
Violations may result in termination of access.
12. Limitation of Liability
To the fullest extent permitted by law, Lorianzo shall not be liable for:
- Indirect or consequential damages
- Loss of profits, revenue, or data
- Issues arising from third-party services
Nothing in these Terms limits your statutory rights under UK law.
13. Indemnification
You agree to indemnify and hold harmless Lorianzo from claims resulting from:
- Breach of these Terms
- Misuse of the website
14. Governing Law
These Terms are governed by the laws of England and Wales.
Disputes fall under the jurisdiction of those courts.
15. Changes to Terms
We may update these Terms at any time. Changes take effect upon publication.