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Shipping policy

At Lorianzo, we are committed to delivering your order in a timely and transparent manner. Please review our Shipping Policy below.

1. Shipping Destinations

We currently ship to the United Kingdom and selected international destinations. Availability may vary depending on your location.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that processing times may be extended during peak periods, promotions, or due to high demand.

3. Shipping Time

Estimated delivery times:

  • United Kingdom: 5–12 business days
  • International: 7–20 business days

These timeframes are estimates only and not guaranteed delivery dates.

Delays may occur due to factors outside our control, including logistics disruptions, customs processing, or courier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

Please note:

  • Customs duties, import taxes, and additional fees are the responsibility of the customer
  • These charges are not included in the product price or shipping cost

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please allow up to 48 hours for tracking information to become active.

6. Customs, Duties & Delays

International shipments may be subject to customs clearance procedures, which can cause delays.

Lorianzo is not responsible for delays caused by:

  • Customs authorities
  • Courier services
  • External logistical factors beyond our control

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details.

If an order is returned due to incorrect or incomplete information:

  • The customer will be responsible for any reshipping costs
  • Additional fees may apply

8. Delivery Issues & Responsibility

Once an order has been shipped and handed over to the carrier, responsibility transfers to the shipping provider.

Lorianzo is not liable for:

  • Delays in transit
  • Lost packages
  • Delivery failures caused by courier services

However, we will assist customers in opening investigations with the carrier when needed.

9. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

You must provide:

  • Clear photos of the package
  • Photos of the item(s)

We will review the case and provide a resolution in accordance with our policies.

10. Refused or Unclaimed Deliveries

If a package is refused or not claimed by the customer:

  • The return shipping cost and any associated fees will be deducted
  • The customer may be charged for reshipping if applicable

11. Contact Information

For any shipping-related inquiries:

Email: contact@lorianzo.com

12. Policy Updates

Lorianzo reserves the right to update this policy at any time. Changes take effect immediately upon publication.