Refund policy

At Lorianzo, we are committed to delivering high-quality products and a refined shopping experience. If you are not fully satisfied with your purchase, please review our policy below.

1. Right to Cancel (UK Customers)

In accordance with the Consumer Contracts Regulations 2013, customers located in the United Kingdom have the right to cancel their order within 14 days of receiving the goods.

To exercise this right, you must notify us by email at contact@lorianzo.com within 14 days of delivery.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Unused, unworn, and unwashed
• In original condition with all tags attached
• Returned in original packaging

Items that show signs of use, damage, or alteration will not be accepted.

For hygiene reasons, certain items may not be eligible for return unless faulty.

3. Exchanges (Recommended Option)

We strongly recommend requesting a size exchange to ensure the best possible fit.

Exchanges are prioritised and processed faster than refunds.

To request an exchange, please contact us at contact@lorianzo.com with your preferred size.

Please note:

• Exchanges are subject to stock availability
• Customers are responsible for return shipping costs
• Any applicable customs duties, import taxes, or fees are the responsibility of the customer
• Once the returned item is received and inspected, the replacement will be dispatched promptly

4. Returns & Shipping Costs

If you choose to return an item for a refund:

• Customers are fully responsible for return shipping costs
• Customers are responsible for any customs duties, taxes, or import fees
• Shipping costs are non-refundable

We recommend using a tracked and insured shipping service. Lorianzo is not responsible for lost or undelivered return shipments.

5. Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be issued to the original payment method
• Refunds are processed within 7–14 business days

Please note:

• Original shipping costs are non-refundable
• Refund processing times may vary depending on your bank or provider

6. Incorrect or Faulty Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery at contact@lorianzo.com with clear photographic evidence.

In such cases:

• Lorianzo will cover return shipping costs
• A replacement or refund will be offered in accordance with applicable consumer laws

7. Important Notes

• Returns must be approved before being sent back
• Items sent without prior approval may not be accepted
• We reserve the right to refuse returns that do not meet our policy conditions

8. Contact Information

For all return and refund inquiries:

Email: contact@lorianzo.com

9. Policy Updates

Lorianzo reserves the right to update this policy at any time. Changes take effect immediately upon publication.